Questions beauty owners ask before switching systems.
Straight answers about pricing, memberships, stored value, Google permissions and AI suggestions.
Everything owners usually ask first.
A practical guide to setup, migration, data, Google workflows and AI controls.
How much does T24 Beauty OS cost?
$99/month or $799/year per location. Card-required 60-day free software trial, then automatic renewal on your selected cycle; cancel before billing. Messaging, AI overages, payment processing, hardware and specialist services are separate. AI allowances and overage prices are not yet published.
Can a client pay for a membership in cash?
T24 supports recording an offline membership payment and its benefits. Confirm the money has been received before recording it. An offline payment does not enable automatic card renewal; an online subscription follows its agreed billing terms.
How are top-ups and remaining balances handled?
Record the client’s top-up through the stored-value workflow after confirming payment. Purchases and redemptions are tracked separately with balance and usage history. Applying an existing balance at checkout is not a second cash receipt.
Which Google Business Profile can I connect?
Authorize a Google account that owns or manages the business, then select the matching profile for your T24 location. Google verification, account authority and API availability determine access. T24 authorization does not verify a business on Google or guarantee a ranking.
How fast can a salon get started?
Start by creating the owner account and setting up the location, hours, services and staff. Payment and Google connections may need additional provider verification; setup time depends on your business and existing data.
Does T24 replace Google Business Profile?
Google remains the public Business Profile. For an authorized, eligible profile, T24 can sync reviews, help draft and publish replies, manage posts and show available insights. Check the sync timestamp; profile and photo changes may need to be made in Google.
Does AI make decisions or send messages for me?
AI provides suggestions and drafts from the data available to it. Review the data range, missing information, wording and recipient list before taking action. Sending, publishing and financial actions use their own explicit confirmation and permission checks.
How is merchant data protected?
The architecture uses tenant isolation, role checks, row level security, audit logs and server-side validation for sensitive workflows.
Can existing customers and services be imported?
Review the available import tools and accepted file format with T24 before moving existing records. Check a sample and totals before relying on imported data; complete migration of every historical transaction is not implied.
Build a calmer, smarter beauty business.
Start with the core operating system, then turn on Google, AI and growth automation when your team is ready.